What They’re Saying About Us
My 94 year-old father has been a resident in the Grasslands’ neighborhood of The Citadel for almost two years. I know that he is safe and well taken care of by the healthcare attendants, on site social worker and the rest of the staff who I can confirm truly care not only about his physical, but also his emotional and social wellbeing.
This was borne out not only in the way The Citadel has managed its response to the Covid pandemic and Alberta Health restrictions, but also when a fire destroyed a neighbouring building which necessitated the evacuation of all Citadel residents. Staff worked tirelessly to move the residents to a safe location, ensure medical care and liaise with AHS to find over 130 beds in “the system” to temporarily place residents.
My father has said to me on more than one occasion, “At this stage of life, I couldn’t have it any better.”
– Peter S
Citadel is easy for our family to recommend because of their beautiful facility, variety of activities for residents and above all, their very kind and empathetic staff. We love their philosophy of getting to know residents. It has helped our aunt feel loved and at home. We see evidence of this whenever we visit…pictures on the walls of our aunt participating in events, pretty hair-dos and painted nails, and lots of hugs and contact from staff. We’ve also noticed special little items that they’ve gifted her – pretty hair clips, a beaded bracelet…. They really do treat residents like extended family and it comforts us to know she’s in good hands when we can’t be there. Finally, I must compliment the Citadel for the excellent manner in which they keep me informed of my aunt’s health, day-to-day needs and any significant events or changes in her care or condition.
My Mom’s move to Citadel Care Centre in Feb 2020 has been very positive for both her and our family.
In spite of the pandemic lockdown happening just three weeks after her arrival, her care has been exemplary. Citadel staff helped her transition and continue to provide meaningful & appropriate care & support for her mental & physical well-being.
It’s comforting to everyone in Mom’s family that her best interests appear to always be taken into consideration. From management to those directly involved in her daily care, the staff have been approachable, caring & compassionate. For this, we are truly grateful.
– Lorrette B.
I feel safe and comfortable at all hours. The staff support is terrifically pleasant. My voice is heard and is supported. The entertainment is awesome. Bingo is always something I look forward to. Other residents in the neighborhood are friendly and pleasant. The food is always plentiful and tasty.
I feel very safe and comfortable being here. The staff support is phenomenal, getting ready for the morning is the highlight. My voice is always being heard when I need help. I always look forward to entertainment. My family is always welcomed with a smile.